Contact Details

Customer Service Team
SWEB Energy
Freepost 3805
Plymouth
PL1 1WN

Contact Information

• General Enquiries 0800 365 000
• Email Feedback Form

General Information

SWEB is a subsidiary of one of the largest energy companies in the UK, EDF Energy. EDF Energy currently serves over 5 million customers in the UK, a large number of these customers in the south-west of England are served by SWEB.

Selling points

• Offer priority services to elderly and disabled customers.
• Points for Nectar card holders on some tariffs.

Supplier services

• Dual Fuel
• Green
• Economy 7
• Online

Packages on offer

Economy 7 No Standing Charge Tariff

Pay less for gas and electricity used during the night-time period. This is a dual fuel tariff with discounts because you are using both fuel supplies. No standing charge applies so you only pay for what you use.

Online dual fuel tariff

Get discounts for choosing EDF for both fuels and manage your bills online.

Green Electricity Tariff

The green tariff lets you choose to obtain your electricity from renewable sources such as wind and hydro. You will pay a small premium over non-green customers, but can be safe in the knowledge that your money is going to a good cause. Subscribers to this tariff will also receive a green information pack and energy saving lightbulbs.

Prepayment Tariffs

After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.

Nil service charge

For those who wish to pay only for units they have actually used.

Ways to pay your bill

• Direct Debit
• Prepay
• Cash
• Cheque

Special Services

London Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:

• Password scheme - private word only known by yourself and London Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
• Minicom system for those with textphones.
• Talking, large print and Braille bills for customers with sight difficulties.
• Audio copies of information booklets.
• Special controls and adapters for gas and electric appliances.
• If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
• Bill sent to another address.