Contact Details
Manweb House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF
Contact Information
- General enquiries 0845 270 6543
- Email customer.services@scottishpower.co.uk
* Open: Mon - Fri 8am - 8pm and Sat 9am - 5pm excluding public and bank holidays
General Information
In 1995 Manweb and ScottishPower merged, and combined they provide 2.5 million homes in the UK with power.
Your serviceswill still be provided through the same pipes, cables and lines and Lloyds will take care of the switch so there will be no charge. Lloyds TSB claim it can take 'less than 10 minutes' to sign up and that the cost of your bills should be lower.
Selling points
- Manweb research into renewable energy sources beyond what a number of other suppliers do, and ScottishPower own hydro-electric and wind farms across the UK.
- Promise to deliver quality and value for money services.
Supplier services
Green
Online
Dual Fuel
Fixed Billing
Packages on offer
Standard gas tariff
Gas package for most users
Standard electricity tariff
Electricity for most users
Gas & Electricity Package
Save more money by getting both your gas and electricity from ScottishPower/Manweb.
Online energy service
You can save even more money by opting for paperless billing and ScottishPower/Manweb's online account service.
No standing charge service
You can opt to pay no standing charge, so that all you pay for are the units you use.
Green energy tariff
ScottishPower/Manweb offers various options for customers wishing to take the more environmentally friendly options.
Prepayment option
It is possible to use a top-up option to use prepay for your gas and electricity account.
Ways to pay your bill
- Direct debit/standing order
- Online
- Credit/debit card
- Cash/cheque through bank/post office
- Prepayment
Comments
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- How do you rate their customer service?
Please leave your comments so that others can gain advice on the service provided by this company.
NB: We have no connection with the gas companies, if you have a specific enquiry relating to your service, please contact the company direct.
Scottish Manpower are the biggest robbing company I have ever come across after telling me how much I was going to save by switching, silly me did just that and had a prepayment meter in to pay off a small debt £268, what they didn't tell me was that they would be taking £15 ever week to cover the bill and if that wasn't in the meter at the time they would rob £7.50 every time I put money in. When I rung them up I got this arrogant git on the phone who refused to listen to what I had to say refusing to take the meter out but said he would lower the payments from £15 to £7.50 what a laugh. In the last 6 weeks we have put £70+ in the meter. I am no longer going to put up with this and I am seeking legal advice any one knows a very decent company who doesn't rip you off I'd be very grateful if you could let me know.
Posted by Angie Robinson, 29th September 2009I have a gas/electricity package with edf. Except on 2 occasions over the last 18months I have been in Credit, once as much as £238 (gas). My electricity payment has been reduced from £60 to £43, but edf want to increase my payment from £55 to £75. Can this be right?
Posted by Geoffrey Courtney, 07th September 2009I moved into this property by Barnet Council - I am a temporary. The previous tenants left a huge bill on a key meter and Scottish power have adjusted the key for me to pay it all up.
Posted by Marie, 21st August 2009Our consumption has gone down over the last 2 years but our payments have gone up by £12 a month. This in spite of the press release in March saying prices have gone down.... Can't wait to change supplier.
Posted by C Brooks, 08th August 2009As like Carol Doyle, I also lost my card with children being investigative and this being a card it can easily happen. Now with snow on the ground and 5 children with no cooker heating hot water, I have to wait 3 days for a new card? Hum here's an idea. Man web you see the shop that you pay for your gas at why not store some cards in a tin in those shops then everyone warm clean and fed, after all this is the 21st century were we make things happen at the push of a button not 19th century. Last time I looked Queen Victoria was not in power.
Posted by Matthew Ronaldson, 11th February 2009Thank you for the customer service. Top class!
My property has been vacant for 4 months and it has a key meter, my previous tenant has left a debit of 1075 pounds. I am not sure how this has happened as it is a prepaid key meter! As the landlord I need a new key and would like the meter changing to a quarterly bill system. What do I do, as I have spent almost 1 hour trying to speak to the correct person.
Posted by Amanda Burrow, 16th January 2009Scottish Power in my opinion are shit. I was told they were to be cheaper a month before I switched to them I had a bill of £45 for 3 months of gas, which I thought was great. After I moved to them thinking wow they could be even cheaper. I was fooled, after a month I received a bill of 150 pounds then a week later it had doubled too 312 pounds! When I phoned to sort this out they had told me they didn't know about the letters which is not true. So anyway I went on a pre-payment meter to be sure of what money I was spending, they then sent me a latter saying I owed £400!!!!! I was fuming, they seem to think that I owe them £400 the week that I was put onto the meter. I wrote a complaint and am taking legal advice.
Posted by Sophiemaddison, 05th January 2009After slipping behind on some payments and getting into minor debt (couple of hundred quid) we thought we'd do the sensible thing and prepay by meter. With a small amount extra per-week to pay. Three years on, the extra per-week has increased 3 fold, the meter eats money at irregular rates, they never stick to any arranged visits (cost me days of work). We are rarely able to get any reliable figures out of them, accept that the debt is still increasing, have only seen a few statements during that time. We are trying very hard to get out of this, by saving up to pay the debt off in a lump sum, because until thats done we cant even switch suppliers. Helpful they are NOT, they have some very nice 'fishing hooks', which you can wiggle on.
Posted by John Day, 19th February 2008I accidentally lost my gas card for my prepayment meter, I phoned manweb as I had no supply of gas and I have a child under 5 and other young children. After a lengthy wait on the phone I explained my dilemma to an advisor who said there was no available engineer at my area at that time, as soon as an engineer was available they would be at my assistance. That was yesterday, I have since been informed that an engineer would be available within 4 hours, then I was informed that this information was wrong and they don't know when an engineer would be available, and failed to put a new gas card in the post so I won't receive my new card until Saturday, providing it makes the post so I will of spent 2 days and 1 night with no heating, no cooker and no hot water for my children! Needless to say I won't be staying with manweb!!
Posted by Carol Doyle, 10th January 2008I had a pre-pay card meter account with S. Power Manweb. In Jan 06 they sent me a statement saying I was £190 in debt, when queried about this they admitted to having had a computer problem in Sept 05 resulting in them loosing data on "numerous accounts". Despite me providing them with my own readings from the meter from this period and the dates and amounts of payments made, by the time I changed my supplier (May 06) they had managed to "misplace" £315 and where trying to charge me £302 for electricity I had already paid for! Only after the threat of legal action did they find the money I had paid them over the previous 9 months even though I had a letter from them admitting they had lost it.
Posted by John Gibbs, 10th January 2008I am now with Equipower and very happy, low prices and no standing charges.
I have an agreement with Scottish Power that I can represent a lady over 80 who has failing eyesight. The sales side will promise you the earth. Because of her age she has a ‘carefree package’. However, customer service doesn’t reply to my letters so it is little use having a carefree package. This lady had transposed day and night meter readings, e.g. a lot more units used on storage radiators, charged on the day tariff, and vice versa. SPM wanted to up this DD to £82 from £33. If you are certain that you are right – just telephone your bank and stop the direct debit. It is surprising how quickly SPM will respond! They will correspond with you. I would recommend anyone to stay with SPM until your problem is solved, then switch and don’t ever go back. I'd rate it less than zero but your scale doesn't permit that so it has to be one.
Posted by Derek Armitage, 16th December 2007My son and his family have just moved into a new house and the utilities are provided by scottish manpower. the gas meter had a debt on it from the previous tennant and scottish manpower will not remove this debt from this meter. so far my this week they have put fifty pounds on the meter and they have only received less than ten pounds supply of gas. this company should be banned from supply gas to its customers because alll they are concerned about is ways to rip off their customers. i would advise all customers to leave this company as soon as possible
Posted by Andy Shelley, 11th December 2007After being told by Scottish Power that my monthly direct debit was sufficient and my statements coming in showing credit for 9 months, they have upped my direct debit by 50% and are refusing to lower it as they deem it a more suitable amount!
Posted by Sharron Langham, 21st September 2007My elderly parents were bumped onto ScottishPower Manweb without any choice. The direct debit has been continually changed; they have been told they are hugely in debt which has caused both to become more seriously ill as a result of having no one person to speak to to query the bill. They have paid excessive sums to anonymous persons over the phone and there is no resolution to their requests for clarification.
Posted by Mrs Elizabeth Simson, 13th August 2007Rate this service below ZERO
We, my wife and I, pay by standing order £83.50 per month. The bill just goes up and up yet we were led to understand prices would go down?
Posted by William Cameron, 30th June 2007Our latest statement is £97.88, we avoided lights, heating, etc to no avail. Will bill never reduce?
Scottish power did not send me a bill for 3 years, despite my monthly phone calls. The first bill i received was a Final Demand! So I paid it and they insisted that I go onto monthly direct debit. So I did. After 2 months my statement showed me to be in credit. The next month they sent me a letter saying "to prevent you from going into further debt..." they increased my monthly payments by 50%. !!!! So I switched to British Gas and have had no further problems.
Posted by Alison Truesdale, 30th May 2007