Contact Details
Southern Electric
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0845 744 4555
- Email customerservice@southern-electric.co.uk
General Information
Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.
Selling points
- Free Air Miles are available to Southern Electric customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- Southern Electric also offers free Argos points for its customers.
Supplier services
Dual Fuel
Green
Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
Comments
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Please leave your comments so that others can gain advice on the service provided by this company.
NB: We have no connection with the gas companies, if you have a specific enquiry relating to your service, please contact the company direct.
I have tried to settle an outstanding debt with Southern Electric for the last eleven months. I am now on my third direct debit instruction and they have failed again to honour the arrangement with regards to the collection date as per their confirmation letter. Because I am on a very low wage, this has had a devastaing effect on my finances for the rest of the month! All I want to do is get this debt paid off. I have written to them and have had no reply apart from a threatening letter which involved intimidating me with a visit from the bailiffs.
Posted by Peter Fryer, 05th July 2009Why is it that these so-called utility companies are allowed by law to behave in such a cavalier way with peoples lives?
I have not had an up to date gas bill. I phoned and explained that I needed this as proof of expenses. I am still waiting over a week later. This is not good customer service.
Posted by Margaret Shaw, 01st July 2009I have been with southern electric for dual fuels for nearly 4 years and have been happy with them for customer service until the last couple of months. I needed my meter and cable moved due to building work, and after calling them well in advance they informed me that I did not need a new meter. When Manweb came to shift the meter and cable, they informed me that they could only do this with a new meter and that my supply company should have organised this. When I called southern electric to remonstrate with them over the bad advice, all they could offer was the usual 15 working days wait for a booked appointment. My builders have been sitting around for 3 weeks with nothing to do as they cannot proceed without the cable and meter being moved. The engineers were due to come today, and they did not turn up. I have had a whole load of builders and electricians waiting on site for the whole day. Numerous phone calls and pushing have resulted in a vague promise to get it resolved today if possible, but they blame manweb as southern electric outsource the meter replacements to manweb in our area. It as been very difficult to find out anything with any certainty - trying to rebook or tell you they will call you back when they know something more is just not good enough. The people are very pleasant, but the systems and their suppliers are really letting them down!
Posted by Tess Edwards, 25th February 2009I have had so much trouble with them wrong meter, cards don't work, they will send out a gas man and he only puts 5 pound on at a time which lasts 12 hours if that and that's with hardly any heating on and hardly using any hot water when you have three young children. It's a nightmare, they don't care, we're waiting again at the moment wrapped in quilts.
Posted by Vicki James, 09th February 2009I have attempted to contact the customer service department by phone and I got through after attempting to do so for 14 days. The telephone service could be better. But staff is polite when you eventually get through to them. I have tried to pay my bill today and after numerous attempts still did not get through. Will attempt to do so tomorrow.
Posted by Hazel Munroe-browne, 30th January 2009Called this number 0845 744 4555, it was busy, as per the message I pressed 5 for call back to hear the message "this service is not available". This is from one of the main Companies in the UK? Unbelievable.
Posted by Surjit S Jutla, 22nd January 2009I also have 2 small children and Southern Electric have left me a day so far without heating or hot water and they are telling me I have to wait possibly up to a week! What a joke. I do not recommend this company.
Posted by Kerry Anne Sells, 04th January 2009I am very unhappy with southern electric, I gave my reading when I moved in my new house but because the person who sold me the house rang them with a false reading, they are trying to charge me for it and Ii get no help when I ring or write to them.
Posted by Michael Sherratt , 19th December 2008Hehe @ the last comment. Of course gas is a luxury!! I think you'll find humankind has lived in this country for longer without gas than with!! I think you'll also find that it doesn't matter which supplier you are with, they cannot touch your gas pipes, they have to ask transco to do it. We are running out of fossil fuels at ever increasing rates, if it's not a luxury now it soon will be.
Posted by Tom Jolly, 16th December 2008Btw I am happy with Southern Electric, their prices are reasonably fair but its the customer service for which I stay.
Joined Southern Electric in March. They overlooked the fact we have a pre-payment meter, and didn't send a token card. Took 3 months to get one, so we had to keep using our British Gas card. Now they say we owe them £700, but we put £20 worth of tokens in our meter a week. Keep ringing them, but can't get through. Shan't pay twice for our electric, would rather sit in the dark.
Posted by Anna Kirkbright, 09th December 2008Don't go with Southern Electric. They left me without gas a full day and I have two small children. They told me gas was a LUXURY. Which era are they living in?
Posted by Amanda Fullerton, 27th February 2008Can I check my Argos points online instead of having to ring a 0870 number?
Posted by James Conlon, 16th February 2008I am very happy with Southern Electric, but one small problem, I wanted to change my boiler. I contacted southern electric twice, they said someone would get back to me that was one week ago. But no one has contacted me yet, I am not very happy about it.
Posted by Mrs Isobel Francis, 17th January 2008Phone service can be better.
Posted by Paul Dunsmore, 13th January 2008I can not say that I am impressed with Southern Electric. I applied to join Price Fix 2008 in October 07; I have just been informed that Southern Electric have no record of my application!! I have sent them a copy of my original application I guess that could get lost as well. Could energy prices be about to increase?
Posted by Allan Coupe, 31st December 2007I am very happy indeed with Southern Electric and Gas over the last five years. I am now switching their Price Fix 2008 Internet account which is very competitive too. The customer service is very good too which is surprising considering my experiences with other utility suppliers !!!
Posted by Christopher George, 07th December 2007I am really happy with the Southern Electric service, we recently moved our phone service to talk talk but have come back to southern electric. This is the best service I have had and the customer service people are spot-on! After a terrible time at NPower it's a relief to know we don't have to worry about our gas/electric/and phone bills! I have the Argos energyplus account but I'm not sure how it works. Hopefully I will find out and save more money!...I'm a happy chappy!
Posted by Bonnie Norton-firth, 05th July 2007