Southern Electric
Contact Details
Southern Electric
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0845 744 4555
- Email customerservice@southern-electric.co.uk
General Information
Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.
Selling points
- Free Air Miles are available to Southern Electric customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- Southern Electric also offers free Argos points for its customers.
Supplier services
Dual Fuel
Green
Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
I am really happy with the Southern Electric service, we recently moved our phone service to talk talk but have come back to southern electric. This is the best service I have had and the customer service people are spot-on! After a terrible time at NPower it’s a relief to know we don’t have to worry about our gas/electric/and phone bills! I have the Argos energyplus account but I’m not sure how it works. Hopefully I will find out and save more money!…I’m a happy chappy!
I am very happy indeed with Southern Electric and Gas over the last five years. I am now switching their Price Fix 2008 Internet account which is very competitive too. The customer service is very good too which is surprising considering my experiences with other utility suppliers !!!
I can not say that I am impressed with Southern Electric. I applied to join Price Fix 2008 in October 07; I have just been informed that Southern Electric have no record of my application!! I have sent them a copy of my original application I guess that could get lost as well. Could energy prices be about to increase?
Phone service can be better.
I am very happy with Southern Electric, but one small problem, I wanted to change my boiler. I contacted southern electric twice, they said someone would get back to me that was one week ago. But no one has contacted me yet, I am not very happy about it.
Can I check my Argos points online instead of having to ring a 0870 number?
Don’t go with Southern Electric. They left me without gas a full day and I have two small children. They told me gas was a LUXURY. Which era are they living in?
Joined Southern Electric in March. They overlooked the fact we have a pre-payment meter, and didn’t send a token card. Took 3 months to get one, so we had to keep using our British Gas card. Now they say we owe them £700, but we put £20 worth of tokens in our meter a week. Keep ringing them, but can’t get through. Shan’t pay twice for our electric, would rather sit in the dark.
Hi did u ever get this sorted? I am having same problem
Hehe @ the last comment. Of course gas is a luxury!! I think you’ll find humankind has lived in this country for longer without gas than with!! I think you’ll also find that it doesn’t matter which supplier you are with, they cannot touch your gas pipes, they have to ask transco to do it. We are running out of fossil fuels at ever increasing rates, if it’s not a luxury now it soon will be.
Btw I am happy with Southern Electric, their prices are reasonably fair but its the customer service for which I stay.
I am very unhappy with southern electric, I gave my reading when I moved in my new house but because the person who sold me the house rang them with a false reading, they are trying to charge me for it and Ii get no help when I ring or write to them.
I also have 2 small children and Southern Electric have left me a day so far without heating or hot water and they are telling me I have to wait possibly up to a week! What a joke. I do not recommend this company.
Called this number 0845 744 4555, it was busy, as per the message I pressed 5 for call back to hear the message “this service is not available”. This is from one of the main Companies in the UK? Unbelievable.
I have attempted to contact the customer service department by phone and I got through after attempting to do so for 14 days. The telephone service could be better. But staff is polite when you eventually get through to them. I have tried to pay my bill today and after numerous attempts still did not get through. Will attempt to do so tomorrow.
I have had so much trouble with them wrong meter, cards don’t work, they will send out a gas man and he only puts 5 pound on at a time which lasts 12 hours if that and that’s with hardly any heating on and hardly using any hot water when you have three young children. It’s a nightmare, they don’t care, we’re waiting again at the moment wrapped in quilts.
I have been with southern electric for dual fuels for nearly 4 years and have been happy with them for customer service until the last couple of months. I needed my meter and cable moved due to building work, and after calling them well in advance they informed me that I did not need a new meter. When Manweb came to shift the meter and cable, they informed me that they could only do this with a new meter and that my supply company should have organised this. When I called southern electric to remonstrate with them over the bad advice, all they could offer was the usual 15 working days wait for a booked appointment. My builders have been sitting around for 3 weeks with nothing to do as they cannot proceed without the cable and meter being moved. The engineers were due to come today, and they did not turn up. I have had a whole load of builders and electricians waiting on site for the whole day. Numerous phone calls and pushing have resulted in a vague promise to get it resolved today if possible, but they blame manweb as southern electric outsource the meter replacements to manweb in our area. It as been very difficult to find out anything with any certainty - trying to rebook or tell you they will call you back when they know something more is just not good enough. The people are very pleasant, but the systems and their suppliers are really letting them down!
I have not had an up to date gas bill. I phoned and explained that I needed this as proof of expenses. I am still waiting over a week later. This is not good customer service.
I have tried to settle an outstanding debt with Southern Electric for the last eleven months. I am now on my third direct debit instruction and they have failed again to honour the arrangement with regards to the collection date as per their confirmation letter. Because I am on a very low wage, this has had a devastaing effect on my finances for the rest of the month! All I want to do is get this debt paid off. I have written to them and have had no reply apart from a threatening letter which involved intimidating me with a visit from the bailiffs.
Why is it that these so-called utility companies are allowed by law to behave in such a cavalier way with peoples lives?
Well fingers crossed.. I’ve just switched from bt and my energy services over to s/electric.. I’m disabled and on a lot of meds so when I signed up I gave them the wrong bank acc details.. I’ve not paid for weeks and was dreading phoning them.. but I just have, and Amy who I spoke to was wonderful, telling me not to worry my phone wont get turned off ect haha.. but I was worried, so she’s phoning me back in 2 days (to let me get over a hospital appointment that I have) how good is that… so 10 out of 10.. so far.
BOGUS COLLECTION CHARGES – OBTAINING MONEY BY DECEPTION
I paid my full gas bill 3 weeks ago. This morning I received a bill for £127.85; this was inclusive of a Collections visit Charge of £38.77. Phoned CS and was told that a debt collector had to call on me to pay my last bill and they were charging for his/her call out. I knew this not to be accurate and refused to pay, eventually they backed down and said it was an advanced charge they were applying as my a/c was not paid, but they would waive the charge if I paid the full amount immediately. They were red faced when they realised the account was in credit by £75.00. I am sure that to add these charges plus VAT to a person’s account and pretend that they incurred the charges is classed as obtaining money by deception, which is not a civil offence but a criminal offence. I have contacted the DTI and Trading Standards who are investigating this. How many vulnerable people in this country are they cheating like this? I am sending a full report to the Police with a request for the CPS to look at this as OMGEN apparently audit them often but how would OMGEN now how many of these collection calls are bogus?
I have now been without gas since around 6pm maybe longer as only noticed when I went to put heating on. I have rang many numbers to get this sorted, been passed and given several numbers and still not got any further. It is freezing here, ice on car windows, I have a young child and now I’m being told the lines are closed but press one for something 2 for no gas supply etc so I press 2 and all I keep getting is no can’t help you phone tomorrow between 8 and 12. My meter says call help which is what I’ve been trying to do but have to sleep in a freezer thank you southern electric.
I have just retired and was told I could get help with my bills is that true.
A terrible company !!1 I wouldn’t recommend it to ANYONE!
I stopped services with them a couple of years ago because I moved to another property and had BG there and I did closed the account for my name when I left - after 2 years they send me a letter from debt recovery that I owe them over 1000. I’ve been trying for months to resolve this issue with them and it’s still unsettled. I sent the debt company proof that I was living at another address, but they won’t accept it, unless it’s the contract for the house. That contract burnt when my house was destroyed in an electrical fire. Now where I live the owner has Southern Electric and doesn’t want to change - I’ve requested a bill for 4 weeks and after 1 month and a half I receive an OVERDUE Notice. I tried to contact them to tell them I haven’t received the first bill and I need to see the estimate before I pay, but I couldn’t get through. THE WORST COMPANY EVER!
They have taken nearly £500 out of my account for a bill that was paid a month ago which wouldnt be so bad but i had phoned them twice to make sure they werent going to do this and they told me they wouldnt as the account was clear. That was the 1st and last time i will be a SE customer!!!
I have a dispute with this company. My dad switched to them in November 2008. He passed away at the end of December 2008. As part of my winding up his estate, they told me that he’d used £1000 of gas in that two month period.
I told them that I was happy to pay anything owed so long as they provided me with serial numbers of meters and full readings for the periods.
Since then, silence. That was nearly 3 years ago.
I’m convinced these companies are chancres and try it on because some people do pay.
Having said all that - I’ve nothing to complain about since then, although they’re somewhat comical. The central heating broke just after my dad died, so the house didn’t use any gas till we got it fixed (nearly 3 cold years!). I spoke to them and said I wanted to remain a gas customer (CH is the only gas appliance in the house), so could I pay £5/mth to keep it going? They said yes and we continued thus. Two months later they told me £5 wouldn’t cover it and they raised my monthly charge to £80, then £120. I was happy paying this because as our gas bill dropped I knew we’d be similarly radically underpaying on the electricity bill.
Ultimately they had to repay me nearly £1000 on the gas side and I’d underpaid £400 on the electricity.
Yes, it is impossible to transfer the money internally - they had to give it me back so I could give it back to them. Crazy.
Now we just got the central heating fixed, so let’s see where the Southern Electric payment roller coaster takes us now!
Useless company keep sending me bills for gas when I’m not with them (I’m with EON) and have now started sending me bills for electric as well (I’m with N Power). I’ve tried to contact them by e mail, their own web sites and all to no avail. Luckily I’m not an old age pensioner who would most probably just pay the bills regardless. I think that is what this company is trying to do.
I keep getting recorded messages from company and I do not know why I am not with this company it is tantamount to harassment because I do not know what they want.
Southern Electric actually has one of the better customer services compared to other power supplies, we track call durations on all the providers and these guys are one of the lowest so you can be happy knowing your not waiting longer to get through to them.