Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK's largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK's electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
Dual Fuel
Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each month then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme - private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
Comments
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NB: We have no connection with the gas companies, if you have a specific enquiry relating to your service, please contact the company direct.
Moved to EDF some months ago and been saving £15.00 a month on gas and electric with them. Have always been very helpful over the phone. Brilliant Company!
Posted by Mrs J Lock, 22nd September 2009After having spoken to the manager I was able to get my bank charges reduced of my bill.
Posted by M Clark, 16th September 2009Edf offer poor customer service. Advise them I was unable to pay a large bill on the date (bill due to underestimating from them, they estimated I owed just over £4, I pay monthly direct debit, to an actual reading to being nearly £400) and therefore told them not to take it out of my account. Told them I would contact them in 2 weeks to try and sort out the money. Phoned them on the date I said and said I have managed to borrow the money and can pay then at the end of the week. Unkown to me they had already tried to take the money out that date which the bank refused leaving me with a charge. Nothing was mentioned when I rang that morning and have been told that they never said they wouldn't take the money out when I clearly stated to them that there was no money available. I would NOT recommend EDF to anyone.
Posted by M Clark, 16th September 2009These people are total sharks. I had a pre-payment meter installed three years ago for gas. I moved a year ago and I received a bailiff's letter demanding I paid approx £250 to clear my account. When I contacted EEDF, they gave me three conflicted pieces of info, that I owed them nothing, that I owed them approx £260 and later approx £90. They then said they had put the bailiffs on me because they had no record of my address. I pointed out to them that I was still a customer! They still haven't sent me a bill for what I am supposed to owe them and I am being hassled by their debt collectors. Avoid this company is the kindest thing I can say about them.
Posted by Charlie Bain Smith, 26th August 2009I switched to EDF from Southern Electric. My gas bill is about the same, but the electric is about half what I used to pay. Would recommend EDF any day.
Posted by Mark Lakeland, 04th July 2009Do not know what's going on but edf are saving me a fortune, touch wood, though they have sent me correspondence to say they can't find any proof of my payment key. Don't care I will keep quiet till they come knocking on my door. I was with southern they were costing me a fortune no joke. I am on a meter. I do hope this is legit but my guess is it's different for all customers. Still it's great for me.
Posted by Colin Course , 04th July 2009They have withdrawn a huge amount of money from my account without any prior warning. I am abroad and have no way of contacting them to clear up the mess that they have created. Under what circumstance is that acceptable!
Posted by Graham Jennings, 24th February 2009Well, I lost may gas card and had just topped it up £10 and have the receipt, I called the customer help line and was told to wait 24 hr in the cold with two young children till it comes in the post and that I will not be getting the money I had put on it back as I lost the card. Edf still get my money. I feel very unhappy with the customer service and that I'm just giving them money for nothing.
Posted by Miss Lura Fox , 14th January 2009Currently with e.on, would like to change to edf for both electricity and gas. What do I do and are there any charges with the switch over?
Posted by Benice Mason, 13th January 2009Just moved to edf, if entered details on uswitch site stating southern supplier cheaper, online tariff shows saving £59/year
Posted by Graham Fernihough, 07th January 2009but enter edf standard tariff as details won't appear, plus contacted edf as not available on their site and they can't offer it. Sharp practice or another way of penalising existing customers?
I shall keep my eyes open and when lower oil prices finally filter through move away and advise all edf customers to do the same.
They took too much money off my pre-paid meter and now have left me and 2 small children without elec. for the weekend, apparently nothing they can do. What a load of RUBBISH. Don't change to this company.
Posted by Leanne Chikadaya, 05th December 2008This is the worst company I have ever had to deal with. A complete fiasco. Will not read meters, withdraws large amounts from bank account with NO justification. No help for customers living abroad. Zero rating for service. Obstructive and non co-operative.
Posted by Patricia Elaine Jenkins, 07th January 2008EDF is saving me a fortune on my bills. I am all electric and with 2 people in the house in the week, 4 on the weekends, I only pay £45 a month. Free phone number helps my phone bill as well and I get nectar points!
Posted by Bianca Whittle, 05th September 2007