Atlantic Electric and Gas
Contact Details
Atlantic Electric and Gas
PO Box 7506
Perth
PH1 3QR
Contact Information
- General enquiries 0845 073 3030
- Electricity 0845 073 3030
- Gas 0845 678 0055
- Switching 0800 028 3028
- Meterline 0800 107 3205
- Careline 0800 622 838
- Textline 0800 622 839
- Energyline 0845 777 6633
- Email customerservice@atlanticeg.co.uk
General Information
Atlantic Electric and Gas is part of the Scottish and Southern Energy Group (SSE) and has been operating for about 5 years. Based in Gloucester, it supplies both Gas and Electricity to 300,000 customers and, along with its other brands, serves over 6 million customers across the UK.
Selling points
- Aim to be cheaper than British Gas for gas and cheaper than your local electricity supplier for electricity.
- Offer an e-billing service, allowing you to manage bills and submit meter readings online.
- One month’s free energy for customers who sign up to Atlantic online and opt to pay by direct debit.
Supplier services
Dual Fuel
Economy 7
Packages on offer
Electricity Domestic Standard
Domestic Standard is designed for homes where little electricity is used during the night.
Electricity Economy
Economy discounts the electricity price for 7 hours each night and is therefore suitable for homes that use over 15% of their consumption at night.
Gas Standard
Suitable for all homes with mains gas, there is a Service Charge calculated per day, and a unit rate.
Nil Service Charge
This is for people who only wish to pay for the units they have actually used. The rates are organised into primary, secondary and follow-on rates.
Ways to pay your bill
- Direct Debit
- Phone banking
- Phone (0845 073 3030) by debit card.
- By post.
- By cheque or cash at any branch of your own bank or a NatWest Bank; this is free. If you use a different bank you may have to pay a fee.
- In shops with PayPoint.
- At a post office (cash only) where you will have to pay their fee.
Special services
Home energy care register - register for elderly, sick and disabled customers who have specific energy needs. This enables use of the following:
- Priority Service Register which you can join to receive Careline services
- Careline: 0800 622 838
- Freephone Textline: 0800 622 839 for those with hearing or speech difficulties
- Large print or Braille bills for blind or partially sighted customers
- Talking Bills - bills read over the phone for those who have trouble reading or seeing.
- Bill sent to friend or relative
- Notification in the event of a power cut if you rely on your supply for medical equipment
- Information on special appliances or adapters and controls to help you with your appliances
- Warmth without worry - advice on keeping warm on a low budget
I switched fairly recently from BG and it was surprisingly stress free. This was the 1st time that I had switched companies. Everything was explained in a letter written in plain English. I have received a gas and an electricity bill and both are appreciably lower so I think I did the right thing by moving.
Efficient and courteous, always able to “talk” to someone. I was given much help in dealing with British Gas who sent me a ridiculous final account.
I switched fairly recently from BG and it was surprisingly stress free. This was the 1st time that I had switched companies. Everything was explained in a letter written in plain English. I have received a gas and an electricity bill and both are appreciably lower so I think I did the right thing by moving.
Been with Atlantic Elec and Gas for almost a year and they have been very helpful and courteous. A vast improvement on British Gas.
I’ve been with Atlantic for about 3 tears and rate them highly - staff very helpful and pleasant.
Very good customer services and great prices. British Gas no way.
Switched to Atlantic for both gas and electricity two years ago. Found them very helpful and surprisingly relaxed about payment and billing. Their on-line site is much improved. Have not been with BG for many years.
The best company I have found they have great customer service, I stupidly switched away from them and was shocked at the charges from my new supplier Eon. I switched back and am once again happy with my billing and service.
Good customer service. English call centre and competitive pricing.
For myself Atlantic are the best and most certainly for pricing are cheaper than the rest. A quality company that’s providing a service that’s better than best.
Just got a electricity bill from Atlantic, it was a bit of a shock to my 88 year old mother to open and find it was for £1,200.00. It was an Atlantic meter reader who took the reading. Approx 10,000 units too much. This was not the first time we have had a vastly inflated bill. Perhaps they should teach the readers to read the meters properly or send them to specsavers. Very distressing.
I have been with Atlantic for a few years and had a few teething problems when the day and night time electricity rates were charged incorrectly but sorted out. They are an English speaking call centre (hurray!), no endless queues and courteous. They refund the 12th month’s charges and I have just had £184 refunded for overestimated gas direct debit ( over a 1-2 year period).
I have been with atlantic for 3 years and have had no problems. I have done price comparisons and they have been consistently cheap. I have had many issues with other suppliers but am certainly happy with this one
Have been with Atlantic for electricity for a few years and moved house and took them with me, never had an issue with them unlike bigger companies and like the idea of every year you get one free month. Also have over £350 back when i moved - looking forward to the next three years.
Had new boiler fitted. Pamphlet read I get free service before years up but when I asked for free service told ‘only if I take out new contract” conned
Will not refund over payment (direct debits) of £130 for last year & refused to reduce future monthly payments…
How to go from 5 stars to 0 in one phone call.
This is not accurate - I always get a refund when I want it and the company always automatically reduces direct debit payments if appropriate without me even asking