SWALEC
Average Customer Rating:
Contact Details
SWALEC
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0800 052 0567
- Gas Emergencies 0800 111 999
- Email customerservice@swalec.co.uk
General Information
SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.
Selling points
- Free Air Miles are available to SWALEC customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- SWALEC also offers free Argos points for its customers.
Supplier services
Dual Fuel
Green
Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
I have just moved in to a property swalec electric only 1bed cottage economy 7. I can’t find out anywhere what the peak/off peak times are, all I know is it has something to do with 7, is that for all electric or just the storage heaters and when is the best times to use electric after 7pm or before 7pm? I can’t really rate you as I have just joined your service but I will rate you 2.
I’m paying £71.00 per month, now they say the want 100.00. My two sons have left home and I live on my own and I work shifts, I had a cheaper quote and leaving swalec.
I have rang swalec three times this morning, first they sent out a new gas card to me by van. Tried to get it working no luck. When I phoned back they told me there’s nothing they can do until Monday, it is now 5pm Saturday and I am supposed to wait until then, no chance.
I emailed swalec over 2 weeks ago to enquire over the social tariff, no reply as yet but I’m sure would be onto me if was an unpaid bill I was referring to.
I have been with them since I moved into this house… rates sky rocketed, I couldn’t maintain the payments on my sole income which was taken off me thanks to a crippling back complaint, and now they are charging me and my young family well over £60 per week!!!!
In the summer when we weren’t here and only had the fridge freezer on i was still being charged nearly £40 a week! I know one freezer doesn’t use that much!
Several phone calls and being fobbed off by several customer services reps who all think that £60 a week is reasonable I have given up with the low life workers and am going straight to the chief exec John Roberts and the Chairman Iain Evans.
About time this company stood up and stood by its fuel poor charter….!
Excellent customer skills. My problem was sorted out very fast and the the person I spoke to was very helpful.
Whatever you do – do not accept one of those gadgets that measure electricity.
I did and my Argos points account was closed and another account started.
As I save up my Argos points yearly for Xmas, I would have been surprised at the end of the year to find I had no points at all. (It’s usually around £60.)
SWALEC admitted that my account had been switched without my knowledge or agreement but I’d advise anyone on Argos points to check and see if they are still receiving them.