Southern Electric
Average Customer Rating:
Contact Details
Southern Electric
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0845 744 4555
- Email customerservice@southern-electric.co.uk
General Information
Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.
Selling points
- Free Air Miles are available to Southern Electric customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- Southern Electric also offers free Argos points for its customers.
Supplier services
Dual Fuel
Green
Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
I have just retired and was told I could get help with my bills is that true.
A terrible company !!1 I wouldn’t recommend it to ANYONE!
I stopped services with them a couple of years ago because I moved to another property and had BG there and I did closed the account for my name when I left – after 2 years they send me a letter from debt recovery that I owe them over 1000. I’ve been trying for months to resolve this issue with them and it’s still unsettled. I sent the debt company proof that I was living at another address, but they won’t accept it, unless it’s the contract for the house. That contract burnt when my house was destroyed in an electrical fire. Now where I live the owner has Southern Electric and doesn’t want to change – I’ve requested a bill for 4 weeks and after 1 month and a half I receive an OVERDUE Notice. I tried to contact them to tell them I haven’t received the first bill and I need to see the estimate before I pay, but I couldn’t get through. THE WORST COMPANY EVER!
They have taken nearly £500 out of my account for a bill that was paid a month ago which wouldnt be so bad but i had phoned them twice to make sure they werent going to do this and they told me they wouldnt as the account was clear. That was the 1st and last time i will be a SE customer!!!
I have a dispute with this company. My dad switched to them in November 2008. He passed away at the end of December 2008. As part of my winding up his estate, they told me that he’d used £1000 of gas in that two month period.
I told them that I was happy to pay anything owed so long as they provided me with serial numbers of meters and full readings for the periods.
Since then, silence. That was nearly 3 years ago.
I’m convinced these companies are chancres and try it on because some people do pay.
Having said all that – I’ve nothing to complain about since then, although they’re somewhat comical. The central heating broke just after my dad died, so the house didn’t use any gas till we got it fixed (nearly 3 cold years!). I spoke to them and said I wanted to remain a gas customer (CH is the only gas appliance in the house), so could I pay £5/mth to keep it going? They said yes and we continued thus. Two months later they told me £5 wouldn’t cover it and they raised my monthly charge to £80, then £120. I was happy paying this because as our gas bill dropped I knew we’d be similarly radically underpaying on the electricity bill.
Ultimately they had to repay me nearly £1000 on the gas side and I’d underpaid £400 on the electricity.
Yes, it is impossible to transfer the money internally – they had to give it me back so I could give it back to them. Crazy.
Now we just got the central heating fixed, so let’s see where the Southern Electric payment roller coaster takes us now!
Useless company keep sending me bills for gas when I’m not with them (I’m with EON) and have now started sending me bills for electric as well (I’m with N Power). I’ve tried to contact them by e mail, their own web sites and all to no avail. Luckily I’m not an old age pensioner who would most probably just pay the bills regardless. I think that is what this company is trying to do.