ScottishPower
Contact Details
Manweb House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF
Contact Information
- General enquiries 0845 270 0700
- Email customer.services@scottishpower.co.uk
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
In 1995 Manweb and ScottishPower merged, and combined they provide 2.5 million homes in the UK with power.
Your serviceswill still be provided through the same pipes, cables and lines and Lloyds will take care of the switch so there will be no charge. Lloyds TSB claim it can take ‘less than 10 minutes’ to sign up and that the cost of your bills should be lower.
Selling points
- Manweb research into renewable energy sources beyond what a number of other suppliers do, and ScottishPower own hydro-electric and wind farms across the UK.
- Promise to deliver quality and value for money services.
Supplier services
Green
Online
Dual Fuel
Fixed Billing
Packages on offer
Standard gas tariff
Gas package for most users
Standard electricity tariff
Electricity for most users
Gas & Electricity Package
Save more money by getting both your gas and electricity from ScottishPower/Manweb.
Online energy service
You can save even more money by opting for paperless billing and ScottishPower/Manweb’s online account service.
No standing charge service
You can opt to pay no standing charge, so that all you pay for are the units you use.
Green energy tariff
ScottishPower/Manweb offers various options for customers wishing to take the more environmentally friendly options.
Prepayment option
It is possible to use a top-up option to use prepay for your gas and electricity account.
Ways to pay your bill
- Direct debit/standing order
- Online
- Credit/debit card
- Cash/cheque through bank/post office
- Prepayment
I went with scotish power via their dual fuel direct debit, when i did my last meter reading i owed £49 as i new had changed my usage, ie no tumble drier, dish washer, got rid of my great big telly, cavity wall insulation, new double glazing, they emailed me to try and get my payments up to £122, i rang and said this was stupid as i was not using as much because of the above, and they would only have to pay it back, i have had a more intelligent conversation with my dog, well we have to base it on your previous usage, in the end i said i wanted to pay by bacs and wanted to cancel the direct debit and if i owed them i would pay it off and would want them to read my meter, i used to pay sourthern in this way and had no problem, any one any thoughts.
I moved into a newbuild house 13 months ago. I signed to scottish power for gas and electricity and paid £80 per month direct debit. For the ENTIRE time I have lived here they have billed me for energy used by the builders of my house, to my address and instructed debt collectors to retrieve payment. They even wrote a letter to me to say I will be blacklisted despite me telephoning EVERYTIME i got a bill through the post, I had to spend almost an hour a go telling their staff on the phone that it wasnt my bill, which they said sorry for and that they’d sorted it out. Then straight after without fail in the next post is an even higher bill from them to my address, demanding money and threatening debt collectors! To top it off THIRTEEN months later after calling them endless times, when I told them I had a meeting with a solicitor that afternoon to seek legal advice a manager called me back and I taped the phonecall, and he said the staff “hadn’t bothered to phone it through” to get it dealt with! I have now written to watchdog and filed a complaint. Another manager has emailled me to say sorry and offer £50.00 compensation, which I very much doubt would even cover my phonebill spent dealing with this for the last year. A disgusting service, awful staff, unhelpful complaints department, and utterly useless company. Once this is resolved I’m leaving!!!!!!!!!!!!!!!
I moved into new house. There was Scottish power already so I get new card by post and I start using it. Every time I top up 75% of my top ups went for a debt which I never had with them. After hours on phone calls and sending xxxx emails to them nothing was sorted. They said that I have to top up card for 3 days for 1 pound a day to get my refund….JOKE. I’m still waiting for my 36pounds to be refunded. No point to contact them again because only thing they can tell me is “please hold the line I check that for you”
Don’t use this service, my gas has went of 2 night sat night at 6 o’clock and I have tried 2 ring scotish power only 2 be told that the office is now closed and they can only deal with emergencies like smell of gas and there is no other contact number, what a joke so now I have 2 go till Monday with no hot water and heating with a 3 yr old son and my oldest son who is disabled. Well I am fuming and heads will roll Monday morning and I’m going 2 the papers with this hope u lose a lot of customers.