ScottishPower
Contact Details
Manweb House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF
Contact Information
- General enquiries 0845 270 0700
- Email customer.services@scottishpower.co.uk
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
In 1995 Manweb and ScottishPower merged, and combined they provide 2.5 million homes in the UK with power.
Your serviceswill still be provided through the same pipes, cables and lines and Lloyds will take care of the switch so there will be no charge. Lloyds TSB claim it can take ‘less than 10 minutes’ to sign up and that the cost of your bills should be lower.
Selling points
- Manweb research into renewable energy sources beyond what a number of other suppliers do, and ScottishPower own hydro-electric and wind farms across the UK.
- Promise to deliver quality and value for money services.
Supplier services
Green
Online
Dual Fuel
Fixed Billing
Packages on offer
Standard gas tariff
Gas package for most users
Standard electricity tariff
Electricity for most users
Gas & Electricity Package
Save more money by getting both your gas and electricity from ScottishPower/Manweb.
Online energy service
You can save even more money by opting for paperless billing and ScottishPower/Manweb’s online account service.
No standing charge service
You can opt to pay no standing charge, so that all you pay for are the units you use.
Green energy tariff
ScottishPower/Manweb offers various options for customers wishing to take the more environmentally friendly options.
Prepayment option
It is possible to use a top-up option to use prepay for your gas and electricity account.
Ways to pay your bill
- Direct debit/standing order
- Online
- Credit/debit card
- Cash/cheque through bank/post office
- Prepayment
My property has been vacant for 4 months and it has a key meter, my previous tenant has left a debit of 1075 pounds. I am not sure how this has happened as it is a prepaid key meter! As the landlord I need a new key and would like the meter changing to a quarterly bill system. What do I do, as I have spent almost 1 hour trying to speak to the correct person.
As like Carol Doyle, I also lost my card with children being investigative and this being a card it can easily happen. Now with snow on the ground and 5 children with no cooker heating hot water, I have to wait 3 days for a new card? Hum here’s an idea. Man web you see the shop that you pay for your gas at why not store some cards in a tin in those shops then everyone warm clean and fed, after all this is the 21st century were we make things happen at the push of a button not 19th century. Last time I looked Queen Victoria was not in power.
Thank you for the customer service. Top class!
Our consumption has gone down over the last 2 years but our payments have gone up by £12 a month. This in spite of the press release in March saying prices have gone down…. Can’t wait to change supplier.
I moved into this property by Barnet Council – I am a temporary. The previous tenants left a huge bill on a key meter and Scottish power have adjusted the key for me to pay it all up.
I have a gas/electricity package with edf. Except on 2 occasions over the last 18months I have been in Credit, once as much as £238 (gas). My electricity payment has been reduced from £60 to £43, but edf want to increase my payment from £55 to £75. Can this be right?
Scottish Manpower are the biggest robbing company I have ever come across after telling me how much I was going to save by switching, silly me did just that and had a prepayment meter in to pay off a small debt £268, what they didn’t tell me was that they would be taking £15 ever week to cover the bill and if that wasn’t in the meter at the time they would rob £7.50 every time I put money in. When I rung them up I got this arrogant git on the phone who refused to listen to what I had to say refusing to take the meter out but said he would lower the payments from £15 to £7.50 what a laugh. In the last 6 weeks we have put £70+ in the meter. I am no longer going to put up with this and I am seeking legal advice any one knows a very decent company who doesn’t rip you off I’d be very grateful if you could let me know.
My tenant failed to pay his gas bill on time etc and I now realise that the flat has been fitted with a pre-paid meter. Does anyone know how I can have a normal gas meter installed? I know the previous occupier and can provide contact details etc
I recently left scottish power and on my final bill was told that I owed them £169.?? but I have a prepayment meter but I am one of the lucky ones as I phoned to query this and got a very nice person on the phone I think her name was Anne, she then looked into it for me and found out scottish power owed me £29.20 but I know some people that would not question a final bill and just pay it so please please if you don’t think it’s right question it.
My gas card stopped working in my meter after I’d put a tenner on it and for no apparent reason, I rang they said you’ll have to pay £8 for a new one so I did that and all I get is invalid card and I’ve tried 2 now and I went home first before putting money on it so know I have 37pence emergency gas for me, my partner and my daughter, 3 gas cards and no gas, plus I’m another £16 out of pocket and I don’t have a clue what I’m doing…
Hi Jason the same thing has just happened to me today. I had to buy a card for 8quid when I got back to register it and put money on it said DUMMY CARD! I’m 14 quid out of pocket the same as you. I’m absolutely screamingly livid I’ve got not heating or hot water.