E.ON Energy
Contact Details
E.ON Energy
PO Box 7750
Nottingham
NG1 6WR
Contact Information
- General enquiries 0845 059 9905
- Email Feedback Form
General Information
E.ON (formerly Powergen) is one of the UK’s leading power and gas companies – generating and distributing electricity and retailing power and gas to millions of homes and businesses in the UK.
Selling points
- E.ON offers a range of home energy services, including boiler and central heating installation and maintenance.
- E.ON is also one of the leading green developers, owners and operators of wind farms in the UK today.
- Earnings for Tesco Clubcard Holders.
Supplier services
- Guarantee 4
- Standard
- Go Green
- Dual Fuel
Packages on offer
Standard Gas Tariff
Gas package for most users – with removed standing charges so you only pay for what you use.
Standard electricity tariff
Electricity for most users – with removed standing charges so you only pay for what you use.
Direct debit discounts
E.ON offers a discount to customers who pay by direct debit.
Dual fuel package
E.ON offer discounts to customers who buy both gas and electricity from them. These discounts are increased if you also pay by direct debit.
Green tariffs
E.ON offers a variety of green tariffs for the environmentally aware customer.
Ways to pay your bill
- Direct Debit
- Prepay using card or key
- Cash
- Cheque
- Over the phone
Special Services
Age concern tariffs, designed with elderly customers in mind, include a number of features:
- Free early-warning hypothermia thermometer
- Three free carbon monoxide detectors
- Free advice on saving energy in your home
- Free energy saving light bulbs
- Cold weather rebates for the winter months
I have been with Powergen (and its predecessor) for 9 years and in two properties. I have had no problems at all. I pay £65 a month for electricity and gas in a 3-bed detached house using payment cards (I hate direct debits). My meters are read at least twice a year and bills are always accurate (I check my meters when I get quarterly bills).
Powergen have too many different plans e.g. age concern, capped, lower unit rate. I’m totally confused as to the right 1 for me. 1st it was a/c, then I was told no capped, now I’ve got a lower rate and I am so confused, payments of £75, £144, now£71? See what I mean.
E.On [formerly Powergen] is the gas supplier for a new housing development at which Hyde Housing Association sold my daughter a shared-ownership property. After nine months during which she has felt unable to live in her property because of distress caused by being unable to register her gas meter, it has come to light that E.On had cross-referred my daughter’s meter with two other meters and together with Hyde have apparently tried to cover this up. We have complained to Hyde but it’s increasingly looking as though we should take this complaint to the police. By way of a warning, if you are paying bills that seem too high for what you are using, consider whether you too have a multiple cross referred meter – which seems to be not unusual in new developments. Asked to rate it, I’ve clicked on 1, can’t remove it – my rating of this company based on my experience on my daughter’s behalf is more like minus 5!
My father went into hospital in June ’07, then into a nursing home where he now is. His electricity was cleared, he had a final bill, then a letter saying they still owed him money so they sent a cheque to him. Jan 09 received a letter saying he owed them over £2000 and that his day and night readings had been entered the wrong way round. I’m now fighting this for him. This is a disgrace when he hasn’t lived there for over 18 months, they have now offered to reduce it by 90%.
Look. I’m sorry but Powergen have every right to rip you off if you are poor you deserve to be treated with less respect because you pay less. In the sixties failure to pay your bills led to jail sentences in a debtor prison, I say bring these back. My nan keeps saying she is cold because she cant afford to turn the heating on, I tell her get out and do some work and stop snivelling. I think eon should open up workhouses so the peasants of this land are forced to pay there bills bac. BYE!
Me and my wife have been with eon for about 18 months we have paid a flat fee of £47 a month since we joined and then outta the blue they send a letter saying we need to pay £74 a month…. and we are in credit almost £100 pound as it stands at the moment… the company is a joke I would steer clear… one star is being nice…. oh and the meter guys that come around are fools banging on your door at all hours, pathetic…
Always had a good experience from E-On, used them for my gas and my electric for the last 18 months, though now they’ve got me as a customer the problems are starting..
I got a letter saying they were increasing my direct debit by an inordinate amount, and then when I gave them our meter readings, they’re asking for £1000 or so. They say that in the last three months we’ve used 6400 kW/h… That’s more than double what we’ve used in the year and half before those three months. With no heaters, faulty appliances or building work having been done – this is impossible! If they think I’m paying it, they can take me to court and prove I’ve paid it – I won’t be going down without a fight and if I do have to pay it, they can have a £1 a month!
I have been with Eon and the former company Powergen for 15 years. Most of the time it has been fine and I’ve been happy with them. However I am thinking of changing after all of this time.
Because. The call centre charges are expensive almost 60p a minute and recently I have been out of money before I had a chance to speak with them. Its now impossible, other companies have a free phone service.
Also I had payment demands from them even though I was well in credit. Either due to wrong estimated readings or the fact I paid less for Gas in the summer because of a credit rating. This appears inflexible from them. However my long term custom and credit ratio counts for nothing and they will get heavy handed at the first sign of a dip on the system.
I would be grateful if you could let me know how to change from pre-paid meters to dry meters and if there would be a charge for having this done.
£50 per meter and requires credit cheque
I have had estimated bills and one that I have read for the last 6 years not once till august this year did they write to me wanting to gain access. I made an appointment with them but had to cancel through work commitments I remade the appointment for 27th sep which was fine. Apart from the fact that the meter man came on the 23rd sep and climbed over my wall as I have 9ft metal gates which he had to gain access through my neighbours garden. I was not stopping them I had an appointment. My meter reading in june had been 117 ??? but after that meter man had been it was 127??? altogether a difference of 980 od units to eon I have not read my meter write for 5/6 years. They had also made a comment of how low my readings are. My house is up for sale and has been for 5 years I don’t live in and go back for my mail so what do they expect. I have been told that eon will read my meter again on 2 nov when I know that my gas and my reading will be high still from reading the meter in june to eon reading it in sep10 I some how consumed these units by not living there. They are saying I must of misread the meter for 5/6 years. I understand that people fiddle the meters etc but I am and have been a law abiding citizen and do not like what they are implying. Anyone got any ideas what I can do I’m at my wits end and it’s causing me sleepless nights and a lot of heart break.
Change your supplier and ignore any following correspondence. simples !