Npower
Contact Details
Npower
PO Box 93
Tyne House
Birchwood Drive
Peterlee
SR8 2XX
Contact Information
- Customer Services 0800 073 3000
- Customer Services – Minicom 0800 413 016
- Email helpline@npower.com
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
One of the UK’s biggest energy providers, Npower currently supplies to around 6 million customers, both business and residential.
Selling points
- Claim to have excellent customer service along with lower prices.
- Free energy efficiency advice
Supplier services
Green
Economy 7
Online
Dual Fuel
Fixed Billing
Packages on offer
Electricity Economy 7 Tariff
Pay less for units consumed during the seven hour night period.
Electricity standard tariff
Electricity units are charged at the same rate regardless of when they are used
Gas standard tariff
Gas units are charged at the same rate regardless of when they are used.
Prepay tariffs
All of the above tariffs are available as prepay options.
Npower Juice
A greener option for electricity customers.
Discounts
Discounts are available to customers buying both gas and electricity from Npower. These savings are greater for customers paying monthly by direct debit.
Ways to pay your bill
- Direct debit
- Cash
- Cheque
- Prepay at pay point
Special Services
Npower have an additional needs register for elderly, disabled and sick customers. Bonuses of this register include:
- Password scheme – private word only known by yourself and Npower that can be used to ascertain whether visitors to your house are genuine Npower representatives
- Minicom system for those with textphones
- Talking, large print and Braille bills for customers with sight difficulties.
- Bill sent to another address
I was at the Home Improvement show at the weekend and visited the Npower stand with a friend. I had never experienced such hard sell in the UK until I was accosted by one of their “reps” who did not want to take no for an answer in not signing up for Npower there and then, even though I told him I NEVER sign up to anything without going away to think about it. He was almost shouting at me and telling me I should change that and sign up with Npower. Of course I only saw him as a spoilt brat, probably trained trained in hard sell techniques by Npower. I hated his rudeness, I hated him and I hate Npower for using this sales technique to rope people into their services. npower have nothing to fear from me ever signing up to their service and I promise to tell as many people as I can about their hard sell behaviour and rude behaviour at this show.
I was on SWALEC keep warm. Paying a fixed payment each month however much gas and electricity I used. It started at £35 a month but within 2 years was up to £89 a month. I switched to nPower and am now paying just £40 each month. Its not all bad.
Hi Brian.
Wait another year and you might find (as I did) your DD rise from £60 a month to £250. Then when you leave they will send you a notice saying your balance is zero and then 2 years after you have left barrage you with collections letters for the £1,400 you allegedly owe them. I am not at the point of suicide. So, take my advice leave now.
Since we all know winter is already here hence I would appreciate more gas to satisfy my home comforts. I do understand I owe your company money for overdue debt, but I think it is extremely extortionate. Each time I put £10 on my gas card I am only receiving £3 gas !!!!! I have been in touch with citizens advice regarding this, so expect a contact from them soon.