EDF Energy
Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK’s largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK’s electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
Dual Fuel
Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each month then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme – private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
Currently waiting for a gas meter replacement by EDF. After it was stolen on 19th October 2011.
After notifying everyone could not understand why it is taking so long to replace it and why EDF and Gas Emergency Service cannot decide who was suppose to replace it. I am carer and found it distressing and as my brother who has learning disabilities. We are told to wait until Monday as it is not seen as an emegency.
The update about my gas meter replacement is that the next available appointment for this
would be November 4th 2011!
Maybe there is an impression that I am a lady of leisure who can afford to dine out everyday. especially without a microwave.
The reality is that I cannot afford this, going without gas. As for brother he is anxious.
Had to call consumer direct.
I have spent hours & hours trying to get through to “customer service” just excuse after excuse about their poor system and soon they will have a new system!. Meanwhile, no matter how slow they are at answering their phone calls. They are fast enough to pass your details to a debt collection agency when you can’t get through to them to pay your bill. Totally incompetent “customer service” staff when you do finally get to speak to someone. “customer services” may need to consider rebranding themselves “customer no-services”. Where’s the star rating for minus stars?
Tried to submit meter readings on line got absolutely nowhere,they have also increased my monthly debit payment without contacting me first. Anyone know of a reliable energy company? I am having to do a1 star rating why? as I do not feel edf deserve any rating.
One wk I put 10 on and it’s fine .. next wk I put 10 on again the meter runs straight through, then top up again and left with 3 credit and no emergency. It’s been like this for quit a few months. Anybody else having this prob ???
Absolutely ridiculous I live overseas and have been trying to pay a deceased person’s bill – i’m kept on hold for 45 minutes from North America. I have had to Beg FOR THE bill then they send it with no address for me to return it to. THE PEOPLE who answer the phone don’t take the information properly. It takes 10 days or more for them to reply to an email.
I still cannot view my bill and the way I have worked it out by deducting the £19.36cr from the£747 that I had paid into EDF means My bill must have been in the region of £728 must be an error please check again
I have been trying for over two weeks to find out what my bill is and I still don’t know what it is. I have regestered with EDF and still unable to view my bill. I have been with this company since they bought out London Electric whom I was with for years before