EDF Energy
Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK’s largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK’s electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
Dual Fuel
Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each month then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme – private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
On 8 February 2011 EDF sent me a bill that was wrong, the bill before this went up to 19 October this new bill started from the 12 October so they were trying to charge me twice for period from 12 October to 19 October. I contacted them and informed them he bill was wrong. On the 23 February they sent a Notification of legal action for non payment of the bill they had issued just 15 days earlier on the 8 February the Notification threatened entry by warrant. KEEP WELL CLEAR OF EDF
Myself and my partner have being attempting to get a final bill from EDF for over 7 weeks now so we can reclaim the deposit (around £600) on the flat we moved out of in April. The customer service department are either completely incompetent by not processing the information we give them (meter readings, change of address etc) or, I suspect, not processing the info at all because they can’t be bothered to do it, despite over half a dozen calls to them from myself and my partner. Either way, it’s an unacceptable service from a supposedly trusted supplier and I recommend that anyone thinking of changing their electric/gas supplier stay well clear of them as their business practice appears to be incompetent at best, and at worst downright dishonest. Given that EDF were charged with deliberately overcharging customer in France a few years ago I wouldn’t be surprised if something it was a deliberate move to overcharge customers. Also, they overcharged us on our bill last year by around £300 which resulted in over £60 pounds worth of bank charges that we shouldn’t have had to pay in the first place.
20-06-11 I recently switched to British gas for a considerably cheaper dual fuel tariff. EDF Energy keep chasing me for an unpaid electricity bill. They owe me a greater amount from an overpaid gas bill.
On 18-05-11 they agreed on the telephone that one would cancel the other and the balance would be repaid to my bank account- not done as at 20-06-11!!
I have emailed themm via my their web-site, and also written to them, but they still send threatening letters.
I am considering action against them, as I cannot get through on the telephone any more – at least 15 minutes of unanswered call every time.
Don’t even consider getting a supply from them.
Is this how they treat their customers in their home country?
Absolutely diabolical service.
I have been with EDF for about 3 years now. Had a meter reading whenever the chap called…EDF never received their readings and we ended up £400 in debt!!
Was on their fixed tariff, but that’s ended now.
Have NOT had a bill since before September LAST YEAR! Have sent cards back with meter readings…still no bill.
Have been trying to contact them for a month now, ringing every day. Must have cost them an absolute fortune though, as it’s a freephone number and I have listened to their crappy music for around 30 minutes every time, oh plus the tart who interrupts it apologising for the delay.
Going to change supplier, but who the hell do you choose?!!
Gas and Electric are just an absolute rip off…like everything else in this country!!
I am in process of transferring to EDF as energy supplier. They sent me an email today with a link to MyAccount service. Clicked on link and got message saying “systems down”. Tried to contact using provided phone number. Waited over 30 minutes for reply. They wanted a meter reading which I could not give because “systems down”. Requested name and direct telephone number of Customer Services manager. They refused. Never have I had such appalling treatment from any organisation. Don’t touch this lot with a bargepole. Their website is rubbish characterised by many simpe spelling errors. Unfortunately I am legally bound into their contract because their “cooling off” period has passed.
Nightmare to get through to customer services. regretting switching to them already!
EDF really are appalling. Their customer service is shockingly bad and they are completely unable to sort out a bill. I had to ring them four or five times to get one bill done correctly, and moving home was a nightmare. I would not recommend them to anyone. Ever.
I joined EDF last year having talked to one of their reps in Sainsburys, Rugby. The deal seemed reasonable, £20 per month for gas, £20 per month for electricity. I have just received a demand for re-adjustment of my account for gas demanding first £90 per month then a week later, £110 per month. What’s going on?
I have been told you are launching a reduction in energy bills to customers who have a disabled person resident in their home, we have a disabled son how do we go about applying for this reduction?
We have been with EDF a while and are very happy recently one of your telephone operatives pointed out that the econemy 7 meter and tarif was not the best option for us and recomended a change of meter, this has resulted in a drop in our direct debits and is saving us money, thank you EDF.
I have recently switched from EDF energy to OVO. I have always paid my bills for EDF via direct debit. I then had a massive shock when I received a letter through the post from EDF (22 Oct) saying ”notice of legal action”. The letter states they have tried to contact me a number of times to remind me i have an outstanding bill. They stated the bill was now so overdue they would be taking legal action and enter my premises on the 29th October. I obviously immediately paid this bill via debit card. I assumed my bill would be paid by direct debit, logged on to ”myaccount” to check and the bill was there issued on the 5th Oct and Due on the 19th Oct. Thisnotice of legal action letter was sent on the 19th. Yet they state they have tried contacting me several times?! I received no telephone calls and no letters. I really do hope this hasn’t affected my credit rating?