British Gas
Average Customer Rating:
General Correspondence Address
British Gas
PO Box 3055
Eastbourne
BN21 9FE
Complaints Address
British Gas
PO Box 3054
Eastbourne
BN21 9FD
Contact Information
- Customer enquiries (gas or electricity accounts) 0800 048 0202
- Customer enquiries (prepayment meter problems or Pay As You Go) 0800 048 0303
- Minicom (textphone) 0800 072 8626
- Welsh speaking customers 0800 072 8630
- New gas supplies 0845 955 5510
- Email contact form
General Information
British Gas provides energy and services to home and business customers throughout Great Britain. As well as providing gas and electricity, they also install and maintain central heating and gas appliances in millions of homes throughout the country.
Selling points
- Large discounts for dual fuel customers.
- Discounts for those opting for paperless billing and online accounts.
- Discounts for those using direct debit to make payments.
- British Gas prides itself on offering a high standard of customer service.
Supplier services
- Dual Fuel
- Green Energy
- Pay As You Go Energy™
Packages on offer
Standard
Gas, Electricity, Dual
WebSaver 2
Gas, Electricity, Dual
Future Energy
Electricity, green tariff.
Zero Carbon
Dual fuel, zero emissions.
Prepay services
A pay as you go meter is an easy way to keep control over your energy costs.
Ways to pay your bill
- Cash
- Cheque
- Credit/debit card over the phone
- Direct debit (quarterly/monthly)
- Online
- Pre-pay using a card meter
Special services
British Gas Home Energy Care Register – extra help for elderly, sick and disabled customers who have specific energy needs. This benefits are as follows:
- Personal password that only yourself and British Gas representatives know enabling you to be sure it is a genuine representative calling at your house.
- Special appliance controls for those with sight/dexterity problems.
- Advice booklets available in Braille, large print and audio-cassette.
- Braille and large print bills.
- Yearly gas safety check for free.
- Priority notifications in case of a disruption to gas or electricity supplies.
- Bills sent to another address.
- Free meter relocation if your existing meter is difficult or inconvenient to access.
AVOID BG AT ALL COST’S… We have a pay as you go meter that has a fault and bg refuse to acknowledge the fault, we actually turned the gas off at the mains when the meter still had £1.80p credit so there is NO gas coming into the house at all and the meter is now on £0.70p even though not a single unit of gas has been burned in the last 24hrs! Customer service is absolutely terrible.
I am really sorry to read all these bad comments that are being made about British Gas. I am a trainee smart energy expert with british gas and all through our training we are constantly reminded that the customer is No1 priority. I have been a duel fuel customer before starting work with them and i have never had a problem. It’s just a shame like any orginisation that some of there employees let the customer and the company down..
I have calls from BG all the time and I told them not to call and I need no further discounts or quotes. However they just keep ringing twice a week and sometimes argue with me on the phone!! Oh man!! I need a quiet life and I work nights. I need sleep. But with these people? They ring days and nights. I try to stop answering the phone because they used to hang up after 3 or 4 rings. BUt they are now keep ringing and ringing non stop. I cannot know if the call is for urgent matters from my family and freinds , or just their junk calls!!! SO annoying and forced me not to answer the phone!! Rediculous!! I pay for the phone but cannot answer the phone because of these disgraceful calls! Please STOP!! British Gas is the worst company I have!! Definitely not advise to use them. Once you been with them once, you cannot get away from them!!
I benefit from their lazy ways because my time switch is stuck seven hours in advance so I get cheap rate electricity in the evening !! Anyway I reckon all these power companies are the same load of ****** ******** and they probably know that it is cheaper to let me save money for a while than it is to pay a screwdriver to unscrew the old one off the wall and screw in a new one !! Also if you are changing from one supplier to another then that is exactly what you are doing – ha ha ha !!
Meter taking off to much money but B gas not interested, customer services full of false promises to get you off the phone, makes harder to explain cos call centre not uk based.
I had to have a new gas meter fitted by BG and it was the worse part of a six month building contract. THey never ring back, hopeless promises and just dame rude.
I wanted to change my prepaid meter and I have just spoken to a guy called Andy he was extremely helpful and very professional
I have been a British Gas customer for a while now and pay for both gas and electricity by meter, and I have no probs with them.
I’ve just move into a small house with BG meter! Fist thing new card: faulty error 35. Lady who lived there before me left meter with 12.36 OWED! I didn’t use anything for two day, now its 14.11 OWED. What’s going on? Its cold in that house and I already spent about £20 for blankets.
As a previous poster…my pay as you go meter from british gas takes money for debt when I don’t have a debt anymore!
Despite numerous phone calls and emails there is no change.
Damned cold and very dissappointed!
I get about 4 days of heat in a 2 week period…marvellous…NOT!