British Gas
Average Customer Rating:
General Correspondence Address
British Gas
PO Box 3055
Eastbourne
BN21 9FE
Complaints Address
British Gas
PO Box 3054
Eastbourne
BN21 9FD
Contact Information
- Customer enquiries (gas or electricity accounts) 0800 048 0202
- Customer enquiries (prepayment meter problems or Pay As You Go) 0800 048 0303
- Minicom (textphone) 0800 072 8626
- Welsh speaking customers 0800 072 8630
- New gas supplies 0845 955 5510
- Email contact form
General Information
British Gas provides energy and services to home and business customers throughout Great Britain. As well as providing gas and electricity, they also install and maintain central heating and gas appliances in millions of homes throughout the country.
Selling points
- Large discounts for dual fuel customers.
- Discounts for those opting for paperless billing and online accounts.
- Discounts for those using direct debit to make payments.
- British Gas prides itself on offering a high standard of customer service.
Supplier services
- Dual Fuel
- Green Energy
- Pay As You Go Energy™
Packages on offer
Standard
Gas, Electricity, Dual
WebSaver 2
Gas, Electricity, Dual
Future Energy
Electricity, green tariff.
Zero Carbon
Dual fuel, zero emissions.
Prepay services
A pay as you go meter is an easy way to keep control over your energy costs.
Ways to pay your bill
- Cash
- Cheque
- Credit/debit card over the phone
- Direct debit (quarterly/monthly)
- Online
- Pre-pay using a card meter
Special services
British Gas Home Energy Care Register – extra help for elderly, sick and disabled customers who have specific energy needs. This benefits are as follows:
- Personal password that only yourself and British Gas representatives know enabling you to be sure it is a genuine representative calling at your house.
- Special appliance controls for those with sight/dexterity problems.
- Advice booklets available in Braille, large print and audio-cassette.
- Braille and large print bills.
- Yearly gas safety check for free.
- Priority notifications in case of a disruption to gas or electricity supplies.
- Bills sent to another address.
- Free meter relocation if your existing meter is difficult or inconvenient to access.
I disagree they have always been helpful 2 me, 1st my meter wasn’t working and they sent an engineer out promptly and 2nd my new top up didn’t work but took my last 5 from bank but they reimbursed me my fiver back 2 bank and gave me five pounds 4 all the inconvenience, i have been with them 15 years and when my daughter lived with me ran out of gas and her daughter was under 5 they put 10 on gas an just added it 2 bill.
Could you explain the red button and black buttons function on my meter
no heating for 3 days 4 children and 10 calls to british gas disgusting
My faulty meter stopped working at 11:30 christmas morning 31 hours later they have still not been out to fix it, they promised me that it would be fixed yesterday and today, they have still not been out yet. I have got 3 young children in the house no hot water or heating. Disgusting service, they have ruined my Christmas. I will be changing supplier as soon as they have sorted out the problem
Does anybody work for scottish gas?
I’m from Ireland and been offered a job installing oil systems, I’d like to find out what there like to work for before I say yes as it seems to good to be true
British gas messed up setting up my direct debit payments when i moved into a new property. I therefore recieved a bill for over £400 so I arranged payment by installments on a british gas payment card. This was 2 years ago, i made all payments as detailed by them. They began harrasing me by phone suddenly 3 months ago saying they have no record that i made any payments and have passed my details onto a debt collecting agency. Anyone out there paying these daylight robbers on one of their payment cards, please keep your reciepts. The post office are struggling to track down copies for me but once i have them be assured i am going to take the incompetent stupid idiots at british gas for everything i can get. They will do anything to get money out of people, they have absolutely no sense of morality or conscience.
I was looking at the comments left and it appears that people really believe that their gas and electric supplier actually own the meter. Guys your meter isnt the property of your supplier. The guys that own the meters are the utility companies and whether British Gas or N power or Powergen are your supplier, if you have a problem with the meter the company that bills you gets in touch with them. If the utility/meter company cant get there or don’t turn up, it’s not the actual fault of the company that bills you, whoever they are! Just thought I’d let you know! I’m with n power and I’ve had a problem with my meter since I moved in…..But I know it’s not N Powers fault although it was pretty awful not having any heat in January!!! I doubt that any Energy supplier would do anything with your water supply????
NATIONALISE the companies back! let the BOARDS run them again! These days regards to gas, since charging in units instead of therms as the imperial meters used to, people cannot understand how the bills are worked out anymore. [This has been deliberate] What with kwh hour split pricing since standing charge abolition, and expecting us to shop around for price comparison. I am not a wheeler dealer in the city and would welcome a return to British Gas to supply Gas and London Electricity to supply electricity without a choice of supplier, if we all paid the same unit prices and had a return to not having a choice of supplier, we would all complain about the same things and get what we want in return as pressure would be applied to the same company. In fairness not all the staff are unhelpful, I have spoken to many pleasant people, the unprofessional ones I report, I suggest always making a note of whom you speak to each time and requesting a reference number, believe me, there are good and bad operators and engineers on all utility companies, I know from the hassle I have had. One must fight on and make your voice heard until bingo, you will speak to a dedicated member of staff who will actually move mountains – Good luck!
5 days no gas cos british gas cant send a gas card that works in my meter, thank u british gas, the kids cant bath or keep warm down 2 u lot.
British Gas are the worst company I have ever dealt with for customer service. Something must be done about them. If you call them not one person seems to know an answer. I have never felt the need to leave any sort of feedback before as very busy life but I feel compelled to tell people.