I have been a customer of BG for many years now, I've had no complaints as they have been very good providers to me, I've saved so much money and also been in credit for 350 and they sent me a cheque a week later. To my surprise I was still 79 in credit, I don't think I could get a better deal.

Well I'm fed up and don't know what to do now!! I have had several appointments arranged with British Gas to fit a prepaid meter.
1st appointment no one turned up and I waited in all day for the fitter to come. 2nd time had a phone call as the fella couldn't find my address so directed him, then when he arrived he said he couldn't fit me a meter as he didn't have the right connections and told me to get back in touch with British gas. 3rd time received yet another phone call as the fella again couldn't find my address again and was told the same thing as the 2nd time. 4th time had to give directions again other the phone and still no joy that fitter couldn't fit me a meter. 5th time the guy turned up told me he couldn't fit the meter as he didn't have the right connections and explained to me about my "rabbit hutch" being small than the one he had in his van. Told me too get back in touch with British Gas again. So I contacted British Gas again, arranged yet another appointment to have a meter fitted, telling them what the fella had said about the "rabbit hutch" an was told that it wouldn't be a problem, all the notes were on the system an that it would defo be done at this next appointment. 6th appointment the same fella that came on the 5th appointment turned up and said he doesn't know why British Gas keep sending them out as they don't have the "rabbit hutch" to fit mine, an that British Gas have changed the design without consulting united water utilities who fit them!!! 7th appointment after explaining all this again on the phone I have another fella come out who says he cant fit it. So I call BG again explain it all again!!!!! Getting so fed up but the man on the end of the phone is nice an helpful, sorts me an appointment again saying that it will be sorted this time all the notes are there and it shouldn't be a problem now, asks me if there's anything else which I say no and then he starts trying to get me to buy insurance for my kitchen appliances!!! I mean you have to be joking they can't sort my gas meter out for me so I ain't interested in anything else!! So he jokes with me saying hopefully when this meter is fitted it will put them back in my good graces... 8th appointment Wednesday 19th august 12-5pm it was arranged. I'd been out in the morning to take my son for his 6wk check an got back for about 11:45am only to find a note for the fella who had been whilst I was out, asking me to call him. So I do and when I speak to him hes says he's been and looked at my meter whilst I was out and says the same thing as all the other times about not being able to fit me my meter because of the rabbit hutch. Then Saturday just gone I receive a letter dated the 17th august from British Gas saying that they will be getting a warrant to access my property!!! why when I have been doing everything I can my end to get this meter fitted are they doing that. Plus it was dated before my last appointment!!!! CAN SOMEONE HELP ME THIS IS ANNOYING NOW!!!!!!! I'm a single mum living with my little girl who will be 4 in December and my little boy who turned 7weeks old last week!!! HELP PLEASE!!!!

BG are very expensive and a lot of the work is subcontracted out, if you want a good engineer who will most probably be cheaper than BG, you need to go to the gas safe register website, type in your post code and several companies will come up in the area, the monthly fees you people pay with British Gas are a waste of money, you are paying out every month for nothing. People only go to BG because it's a national company but they rip you off as much as possible. Find a local engineer through the gas safe website and you will have much more luck and a much better service.

British Gas are scammers.. I have put in £20 worth of credit in the last 2 days!! and now it's run out again... can't get through to costumer care... aaaaaaahhhhh

I run a small business and would strongly advise anyone else in a similar position not to deal with British Gas. They debited us incorrectly and very promptly for another customer's account, then acknowledged it was a mistake and sent us a credit note - but six weeks later we're still waiting for the money to be reimbursed. There's also clearly a problem with our meter - £284 for six weeks' gas for four radiators - yet we cannot get this sorted out. A terrible example of call centre culture - we take the names of people we speak to, but then they deny that we've spoken to them. No one wants to take responsibility. British Gas are awful.

I would advise anyone to read terms of conditions, as I have homecare 400. I thought, stupid me, it would cover my boiler. I found out after years paying for it it's too old, can't get a part, so get another boiler. Can anyone tell me why I was paying for the top of the range gas cover from british gas? When I got it they said don't worry, you are totally covered. I feel like a fool. So please read small print.

BG have resolved a long running meter issue for me that my old company failed to do. Customer Services were friendly and efficient and in the six months I've been with BG I can't fault them, yet. I've had a Homecare agreement with them for several years and overall service has been excellent. I've had a number of suppliers in the last few years and can honestly say that none are without faults.

We have been on the phone since 4pm, we have no gas and no heating, not happy at all.

Can you please tell me if there are any gas supplies in Icomb Glos. Thank you.

I am disgusted with BG - their call center team keep ringing me (usually while I am at work) trying to get me to switch from my provider to them. I have TOLD THEM over and over I do not want to switch - but the calls keep coming. Today I got another call from a Scottish chap trying to pressure me into switching over - I refused yet again saying "I know where this conversation is going and I do not want to switch" - his reply was fast "you know where the conversation is going yet you don't know the prices".. And then he hung up the phone before I could even say anything! TOTALLY RUDE!!!! GO AWAY BG! before I find your call center and drag this man from his seat.
Probably the police is the next step. Beware.

I've had a homecare agreement with Scottish Gas since last year and have already had two callouts. Both times the service was first class and fixed on the same day - thankfully, because it was freezing outside. My only gripe was today when an Asian man came round claiming to be a contractor working for Scottish Gas. He was rude to my wife and flashed his ID card that didn't have the logo on it, so she didn't let him in. Apart from that, their service has been excellent.

Why are we all moaning separately about British Gormless? Why don’t we all go round to BG and barricade them into their offices until they address ALL the stupid problems. I have been arguing for almost 12 months just for a gas bill. Countless phone calls/letters/e-mails later and I am completely exasperated.

I do feel sorry for energy watch who have been wonderful, but together we have been beaten by BG who still seems to be at a complete loss. BG knows the strength or otherwise of these organisations who are deemed to be there to help us, and their attitude is a disgrace towards them. Having finally got some sort of a bill today, it was 3 pages long and a mass of hieroglyphics, I am tempted and have been advised to, pay it knowing it’s probably wrong, just to get out of their clutches. What a disgrace.

From U switch I am directed to change to Atlantic or Southern, but this web site shows them all to be hopeless, what a nightmare. By the way that's -5 stars. Help!

I have HomeCare200 and since the engineer came to do an initial inspection I have had nothing but problems. It has been leaking brown gunge onto electrical wiring for weeks. Rang BGas on Saturday and still waiting for them on Wednesday. Customer service is appalling. No good writing as they don't reply. Adverts on tv state if you call before 9.30 am they try to get out the same day - 'in your dreams'! I recommend you don't take out cover with them and choose another company. Which guide recommends Eon but they are not in my area yet. Beware BGas.

Made a written complaint 10 weeks ago, worst company I have ever dealt with. I wish I could get issue resolved so I could get a new energy provider.

Gas fire broken after taking out homecare cover - problem identified 12th Dec; by 20th Dec still no show of engineer. After 2day being asked to wait in from 8am to 6pm and still no show, no help or correspondence / courtesy call from the operator staff/engineer, no alternative engineer provided. This was after Monday when the engineer failed to call on the17th Dec and then before 12pm 19th. I believe they are in breach of their promises regarding this service and cover I've paid out for!

I have been sent credit of £60 for electric I have not used. When this arrived I thought I must have switched providers in January this year. I had the check first, then a letter of apology from British Gas, so I thought OK. The 3rd letter was a statement for March 2006. Why has it taken so long and WHY should a major company earn interest on my £60, they have hung onto my money for 20 months. I am a single parent and work as a nurse so need every penny. I have switched to Southern Electric who give a 5 star service. Another gripe please can British Gas & Npower stop cold calling at the front door. Uswitch is a much better palce to compare prices!!!!

My 74 year old mother has a heart condition and poor circulation. She has a maintenance agreement with British Gas and her boiler was last serviced in August 2007. It broke down on Saturday, leaving her without heating or hot water, and was given a 'temporary fix' that afternoon by the service engineer. He promised to call back between 1pm and 6pm on Monday. Meanwhile the boiler stopped working again on Sunday. The engineer did not turn up on Monday but my mother was promised she would be 'first on the list' today (Tuesday). It took 3 phone calls from her and 3 from me and the engineer turned up at 1.15pm having told my mother he had just been given the job. British Gas are totally useless. They claim not to have promised an early visit, not to have been told my mother was at risk and that she would just have to wait patiently until the engineer arrived. It is so frustrating that a company is allowed to treat their customers with so little regard particularly with elderly and vulnerable people.

If there was a negative option on the stars, this awful firm would get it from me.

Like someone else on this page, I had to chase British Gas to acknowledge that I existed for 19 months, firstly to just get my name on the bill!

I was hounded by debt collection letters which had a completely different address in the 'energy supplied at' part of the bill and this was just the BEGINNING of my woes with them.

After 15 calls (all over 2 hours long) and 3 letters (the last one of which I sent recorded delivery so they couldn't say they never received it) I thought I might actually get somewhere... Guess what? To my complete surprise - I got no-where.

I was promised manager call backs (as they appear to be pure fiction in this company) no less than 7 times (which again never happened) and after complaining to energy watch, I received a really snotty letter that mentioned the word apology in it, but by no means covered the lack of service I had witnessed over more than a year and a half.

I am now looking to sue British Gas for all the trouble they have caused me as they do not seem to care about their customer relations, are rude, ignorant and so incompetent that I have no words to describe them.

Never ever consider using their service as you will only recieve a terrible one.

After a year and a half of writing, ringing and emailing British Gas still will not sort out my bill or even acknowledge that I exist. Instead, I am left to deal with debt collectors. I refuse to pay for a bill that was calculated for 3.5 months when I was not residing at my previous address and my ex was, even though I rang them when I moved out, gave them the meter reading, a forwarding address and my ex's name..Why are they so incompetent and allowed to get away with it?

The most mismanaged and incompetent supplier of duel fuel! I have been sent a bill for £179 for a period of time when I was not at the address. I had to discover myself that the meter was not mine. And to top it all the Night reading for electricity was about 5000 units above what it should have been. The period of time was for 26 days. Then I was sent a letter apologising that the bill was from Nov 2006 to June 2007. I had left the flat in June 2006.
I have phoned, written and still I am billed and threatened that I must pay.

A company rep phoned three days ago to apologise and said I will not have to pay - he would do something. Today I have received an email saying I have an overdue bill.
I am 70, have heart problems and cancer.
British Gas should never be allowed to continue - in my opinion.

BG are absolutely useless. The customer service is next to none.

We moved into our new home on the 1st of August. There was an existing pre-payment meter and no gas. I called them and was told a card would be sent out but in the meantime go to the shop and buy one for £8. I did, but it didn't work.

Called them again and was told I must have done something wrong and to buy another - I did, 3 times. Still no gas. Called them again they arranged for an engineer to call and he put £5 on the meter to last until the card came.

The card didn't come. Called them again, they said they can't send an engineer again I must wait for my card. The person I spoke to looked on their system and said no card was ordered for me so he would do it then. Still didn't come, still no gas.

Called again, demanded an engineer come out, and was told he would be 3 hours. I selotaped a note over the letter box asking them to come to the back door. 4 hours later I called again to see where they were, and were told he had been and no-one was in so they put a card through letterbox! I asked if they'd removed the note and selotape to do that???
Anyway, we are now in the 5th week of having no gas and i am now waiting for another engineer to come out before 6pm tonight to get the meter sorted out.

On the 18th of September this will all be like a bad dream - my new supplier will take over!

Customer service is worse than you can even imagine, I don't have the words to describe how bad.

British Gas are a bunch of incompetents.
I moved in to a new house and the guy who inspected the gas noted it was a prepaid meter running on emergency credit. He didn't make a note of the EC debt. (Well, for a couple of pounds I wasn't too bothered.)

Then after calling British Gas was told I should use a new card "Yes, but I need the gas now," "No Problem, there's no debt on the card, use that."
Charged the card up, inserted into meter, got docked £5. Ha ha!
Rang up British Gas, "Oh yes, there must be a problem, just wait for the new card."
New card arrives, not working, had to use original card, got docked £5 again..
...another card arrived after calling customer service and demanding they change my meter and was told that I needed to make one credit on the "new" new card then I could change it.
(docked another £5 on the "new" new card)
Didn't have time to call them this week and this morning noticed the card was empty, so asked my girlfriend to put some credit on while I was at work.
She did and the meter displayed "£70 debt, call help". (No hot water, gas for cooking or heating).
I called BG and was told to stop being rude when I complained about their incompetence.
The woman didn't understand and said I had to put some more credit on the card.
"Why? we've just put £20 on and it doesn't work, it says call help."
"Yes, but there's a debt."
"Look, it's not my debt," etc etc.
Eventually they sent an engineer to reset the meter who told my girlfriend that they don't care who has the debt, they just take the p*** out of the current resident.
Is there a gas supplier ombudsman? If so, they ought to sort this bunch of incompetents out!

Have had a gas leak for two days after having new boiler installed, what alerted us to the gas leak was our dog nearly dying!. we then had to throw out all the food in cupboard where leak was due to contamination. on the advice of engineer who fixed gas leak. He queried whether the boiler had been fitted by CORGI registered engineers. As I am paying over £3,400 for new boiler, I was assuered the fitters were corgi registered? This was all through Scottish Gas, no follow up from anyone after phone calls, e mails and and letter

Service is deplorable. We have a service contract with Scottish Gas but this is ignored; left without hot water for 8 days now. Always promises to contact us but we have to contact them time and time again. Excuse, cannot source part required.

I am appalled by the service I have received by British gas they have left me with no gas for 2 weeks and are refusing to come and fix my meter. I am looking to change my gas supplier asap.